news

MenuMachine Blog

Read about the future of MenuMachine in our new blog

GoLive EOL

GoLive has been discontinued - what now?

MenuMachine 2.2.1 available

New version adds support for GoLive 9 and improves menu performance and compatibility

MenuMachine 1 still available for GoLive 6 users...

GoLive 6 users can still buy and use MenuMachine 1.

Contact Support

Please use this form if you have a support question.

If you own MenuMachine and have a technical query, this form will get to the support team fast with the right information.

Normal response time: One to two business days.

If you have lost your serial number, you can retrieve it here.
For a pre-sales, sales or general enquiry, use this form instead.

Please check the Knowledgebase first!

If you cannot resolve your problem using the knowledgebase, please continue.

First, the basics…

Your name *
Email address *

* Required. We won't share your details with anyone.

Your software setup.

We need to test using the same software as you…

Operating System * e.g. Win XP SP2, OS 10.4.3
GoLive version * e.g. 6.0.1, 7.0.2
MenuMachine vers. * e.g. 1.7.4, 2.0
MenuMachine s/n *
* Required so we can help.	What's my serial number?

What seems to be the problem?

Please include as much information as you can.

PLEASE NOTE: If you are enquiring about Dreamweaver support, please read this article first. Even if you submit a support request, we will not be able to provide you with more information than is contained in that article.

Subject…

Description of problem…

May we take a look?

Is the page already uploaded?

If your question is about a particular page which is already uploaded, and you have also uploaded the menumachine folder containing the support files, we can look at the code of the page and your menus quickly to see what is wrong.

URL of page

Is it a browser issue?

Some problems are only seen once pages are uploaded and viewed in a browser. Sometimes problems can be seen in one browser and not another. If you are testing in particular browsers, please tell us which ones we should test in too.

Browser name,
number, OS

e.g. Firefox 1.0 Mac, IE6 Win

OK, ready to send this form?

Once you send the form, you'll receive an email auto response with a support ticket number. If you do not receive this response, you will probably not receive our reply either - please check that your spam filters are not preventing our email from reaching you.

If you want to send us more information and perhaps include relevant screen shots, attach zip files etc, just reply to the automated response so all your info is kept together at our end.