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How to compress a site using Mac OS X (MM1, MM2)

Article Applies To:

MenuMachine 1 & 2

GoLive 6, CS, CS2

Mac only

Article ID: 000141

Category: General Issues

Issue

You may be asked to compress then send your site to the support team to diagnose. We ask you to send the whole site so we can see your pages as well as your menu.

Here are the instructions to compress the folder which contains your entire site so it can be sent by email.

Solution

If you are using Mac OS 10.3 or later, follow these instructions:
 
IMPORTANT: Do not just compress and send the .site file. It contains no information that we can use to diagnose an issue. You must send the folder which contains your site's assets.
 

  1. In the Finder, locate and select the folder which contains the .site file.

    2. Selecting the folder:
    Note in this picture the Web Site folder contains the .site file. Therefore, the Web Site folder is the one which needs to be compressed and sent.

    NOTE FOR GoLive 9 USERS: Your site contents may no longer contain the web-contents, web-data and web-settings folders. You need to send the folder which contains the .site file and your site assets.




  2. Control-click on the folder and choose Create Archive of "YourFolderName"

    3. Creating and Archive of the folder:




  3. The compressed folder will be placed in the same folder as the original folder and will have the same name with a .zip suffix. Attach the .zip file to your email reply to send it to support.

    4. The archived folder:



If you are using Mac OS 10.2 or earlier, you must download some compression software such as Stuffit or ZipIt! and use that software to compress your site.

www.stuffit.com
www.maczipit.com

Last updated: July 18, 2007

This article has been viewed 6860 times.

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