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Troubleshooting

Fixing site errors (reference: GoLive 6 and CS help menu)

If you consistently use GoLive to manage your site, site errors will rarely occur. GoLive keeps your site intact by tracking when you move, rename, or delete files in the site window and immediately prompts you to update all links and file references. Most site errors are a result of using the Explorer (Windows) or Finder (Mac OS) instead of GoLive to move, rename, or delete files.

If you make change to your site outside of GoLive, it is important to update the .site file so your site can be correctly tracked.

Refreshing the site window may result in files being added to the site window, files being removed, or both, depending on changes you've made to files both in and outside GoLive. Refresh the site window if you have been working with files outside GoLive – for example, using the Explorer (Windows) or Finder (Mac OS) instead of GoLive to move, rename, or delete, files in the site window.
Use the Refresh View button (GL6) (GLCS) in the toolbar with the left pane of the site window selected. Then repeat for the right pane (this updates the other folders containing Components and Templates etc.).

After you refresh the site window, GoLive lists these files as missing or orphan files, and all links to the files become site errors. GoLive uses the Errors and External tabs in the site window and the In & Out Links palette to list and track link errors.

If a file in the site's root folder contains an error or possible error, the Status column of the Files tab in the site window shows one of the error icons rather than the checkmark icon . (The error icons don't appear next to folders in a workgroup site.) The error icon also appears next to the file in navigation views and links views. The possible error icons are as follows:

  • The Bug icon  (GL6) (GLCS) indicates broken links in a Web page file.

  • The Alert icon  (GLCS) indicates a Smart Object warning or other warning.

  • The Empty Page icon  (GL6) (GLCS) indicates an empty page.

  • The Stop icon  (GL6 + CS) indicates a missing file. (See Checking the site for missing or orphan files.)

  • A Question mark (GLCS) indicates a file that GoLive cannot open.

An error icon in the Status column for a folder indicates one or more files with that error in the folder.

Important: Before checking the site for errors, be sure to refresh the site window to display the latest status information.

To fix a broken link on a page listed with a bug icon:

1. Make sure the Inspector is displayed.

2. Double-click the page with the broken link in the Files tab of the site window.

3. To show link warnings in the page, do one of the following:
• Click the Link Warnings button  (GL6) (GLCS) on the toolbar or in the Highlight palette.
• Choose View > Show Link Warnings.

4. If necessary, do either of the following to get information that may help you find the broken link:
• Locate missing objects on the page (objects with a red border)--for example, an image placeholder where an image should be.
• Look for link warnings--that is, objects or text with a red border.

5. Select the object or text on the page that contains the broken link.

6. Inspect the link in the URL text box in the Inspector, and then reestablish the link.

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Troubleshooting & FAQs

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