I need to contact support, what do I need to mention?
If you need to contact the Big Bang support team by email, you need to include certain information so that your issue can be dealt with in a fast and efficient manner.
Send an email to the support team
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You will receive an automated response first. We will personally respond in 24-48 hrs. If you do not get any messages from us, check that your spam-blocking software has not moved our reply message to a Junk folder.
Solution: Send as much information as you can relating to the problem
Please include:
- 'MenuMachine' in the Subject Line of your email
- Your Full Name
- Your Company Name (if applicable)
- Your MenuMachine Serial Number (if you can't find it, click here)
- Your Platform (Mac or Windows) and Operating System Version
- What Browsers (e.g Mac Internet Explorer v5.2.3) does the problem occur in (if applicable)?
- Your GoLive Version Number (GoLive 6 users must be using 6.0.1)
- Your MenuMachine Version Number
- Is the first time you have installed or used MenuMachine?
- Describe the problem so the support team can try to reproduce the issue. Tell us exactly what you did and what happened as a result.
For example: if you were trying to edit a certain menu item, describe which menu item it was and what you were trying to change. Then describe what happened. Include screenshots if applicable.
- If you saw any error message/s, take a screenshot of the message/s and attach them to your email.
- Include the URL of the page or site in question. If the page/site is not uploaded, compress your ENTIRE GoLive site structure in .zip or .sit format and attach it to your message.
- After you send your email, you will receive an automated confirmation response. A member of the support team will respond to you within 24–48 hours. If you do not get any messages from us, check that your spam-blocking software has not moved our reply message to a Junk folder.
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